Terms of service
TERMS OF SERVICE
Effective Date: August 26, 2026
Welcome to Urban Aura. These Terms of Service (“Terms”) govern your access to our online store, your use of our website, and any purchase or interaction completed through our services.
Throughout these Terms, “Urban Aura,” “we,” “us,” and “our” refer to Urban Aura. “You,” “your,” “customer,” and “visitor” refer to any person who accesses our website, places an order, communicates with us, or otherwise uses our services.
By browsing our store or completing a transaction, you agree to these Terms and to the additional store policies referenced below. If you do not agree with these conditions, please discontinue use of our website.
1. ACCESS TO OUR SERVICES
Urban Aura provides an online shopping platform through which customers may browse merchandise, review product information, submit orders, make payments, and contact us.
You may use our website only for lawful and legitimate purposes.
You must not use our services in a manner intended to defraud another person, compromise website security, disrupt normal operations, or violate applicable law.
2. CUSTOMER RESPONSIBILITY
By using our store, you agree to provide truthful and accurate information where required.
You are responsible for your activity through the website and for complying with laws applicable to your use of our services.
You may not use another person's identity, payment information, or account credentials without authorization.
3. AGE AND LEGAL CAPACITY
To complete a purchase, you must have the legal capacity necessary to enter into the applicable transaction.
If you have not reached the age of majority in your jurisdiction, you may use our services only with the involvement or authorization of a parent or legal guardian where required.
Nothing in these Terms permits use of our website in violation of applicable age-related requirements.
4. PRODUCT LISTINGS
We make reasonable efforts to provide customers with clear and useful product information.
Depending on the merchandise, product listings may contain:
Descriptions;
Photographs;
Measurements;
Materials;
Features;
Care information;
Available variations; and
Other relevant specifications.
Please review the applicable listing carefully before purchasing.
5. PRODUCT APPEARANCE
Product photographs and visual materials are intended to represent merchandise as accurately as reasonably possible.
Actual colors, textures, proportions, finishes, packaging, or other details may differ slightly because of screen settings, photography, lighting, production variations, or supplier updates.
Minor visual differences that do not materially alter the product may occur.
6. AVAILABILITY AND STOCK
Merchandise is offered while inventory remains available.
Adding an item to a cart does not permanently reserve that item.
Urban Aura may reasonably:
Adjust inventory levels;
Limit purchase quantities;
Remove discontinued merchandise;
Introduce replacement products; or
Change the assortment available through the store.
If a paid product becomes unavailable before fulfillment, we will issue any refund due.
7. PRICES AND PURCHASE TOTALS
Product prices are displayed through our online store and may change for future purchases.
The final total presented during checkout may include:
Merchandise charges;
Applicable sales taxes;
Shipping fees;
Promotional discounts; and
Other charges disclosed before payment.
You should review the final amount carefully before submitting your order.
8. PROMOTIONAL PRICING
Urban Aura may occasionally offer sales, coupons, promotional codes, or other special pricing.
Each promotion may have its own terms, including:
Eligibility requirements;
Product exclusions;
Minimum order amounts;
Expiration dates;
Redemption limits; or
Restrictions on combining offers.
We may reject promotions that are expired, improperly reproduced, manipulated, fraudulent, or otherwise used contrary to their stated conditions.
9. INFORMATION ERRORS
Although we seek to keep our store accurate, occasional errors may occur in pricing, descriptions, inventory status, promotions, shipping information, or other website content.
We may correct genuine errors when discovered.
If a material error affects an order before fulfillment, we may contact you regarding corrected information or cancel the affected item.
If payment was already collected for a canceled item, we will issue the appropriate refund.
10. ORDER REQUESTS
Submitting an order represents your request to purchase the selected merchandise.
An automated order acknowledgment confirms that we received your submission but does not necessarily constitute final acceptance.
Orders may be reviewed before they enter fulfillment.
11. ORDER REVIEW PROCEDURES
Before fulfilling an order, we may reasonably verify:
Product availability;
Payment authorization;
Billing details;
Shipping information;
Order quantities; and
Transaction-security information.
We may contact you if additional information is reasonably necessary to complete your order.
12. WHEN WE MAY DECLINE AN ORDER
Urban Aura may decline, hold, or cancel an order where there is a legitimate reason to do so.
Such reasons may include:
Product unavailability;
Unsuccessful payment authorization;
Material pricing or listing errors;
Incomplete customer information;
Reasonable indications of fraud;
Unauthorized payment use;
Shipping limitations;
Excessive purchasing quantities; or
Applicable legal restrictions.
If a paid order is canceled, any amount owed will be refunded.
13. CUSTOMER DETAILS
You are responsible for ensuring that information submitted during checkout is complete and accurate.
Please review your:
Name;
Email address;
Telephone number where requested;
Billing information;
Shipping address; and
Payment information.
If you discover an error after ordering, please contact us promptly.
We may attempt to correct the information, but changes cannot be guaranteed after fulfillment has begun.
14. PAYMENT TERMS
Available payment methods are displayed during checkout.
By submitting payment information, you represent that you are authorized to use the selected method and authorize the applicable transaction.
Payments may be processed by independent payment providers or financial institutions.
An order may be delayed or canceled if payment authorization cannot be completed.
15. PAYMENT SECURITY
We may use reasonable procedures intended to identify suspicious or unauthorized transactions.
Orders involving unusual activity may be temporarily held for review.
Customers may not knowingly provide false transaction information, misuse payment credentials, or attempt to circumvent security controls.
16. SHIPPING CONDITIONS
Our separate Shipping Policy governs the processing and shipment of purchases.
That policy may provide information concerning:
Processing periods;
Shipping methods;
Shipping charges;
Estimated delivery periods; and
Geographic shipping limitations.
Customers should review the Shipping Policy before placing an order.
17. DELIVERY ESTIMATES
Any delivery dates or transit periods provided by Urban Aura are estimates unless expressly identified as guaranteed.
Delivery may be affected by carrier delays, weather, holidays, transportation interruptions, seasonal demand, address problems, or circumstances outside our reasonable control.
Please contact us if your shipment experiences a significant delivery issue.
18. SHIPPING ADDRESS
You are responsible for supplying a complete and accurate delivery address.
If you notice an error after checkout, contact us as quickly as possible.
We may attempt to update eligible information before shipment, but we cannot guarantee address changes once fulfillment or carrier processing has begun.
19. CHANGING AN ORDER
Customers may request changes to merchandise, quantities, or order details by contacting us promptly.
Our ability to modify an order depends on its fulfillment status.
Once processing has advanced, certain changes may no longer be possible.
20. CANCELLATION REQUESTS
You may request cancellation before fulfillment has progressed beyond the point where the order can reasonably be stopped.
A cancellation request does not guarantee that cancellation will be successful.
If merchandise has already shipped, available return options will instead be governed by our Return & Refund Policy.
21. RETURNS, EXCHANGES, AND REFUNDS
Eligible returns, exchanges, and refunds are governed by our separate Return & Refund Policy.
Customers should review that policy for details concerning:
Return timeframes;
Eligible products;
Required item condition;
Return procedures;
Exceptions; and
Refund processing.
Nothing in these Terms or our store policies is intended to restrict consumer rights that cannot legally be waived.
22. PRODUCT CONDITION
Where our Return & Refund Policy requires merchandise to remain unused, unworn, unaltered, or in original condition, products showing material signs of use or customer-caused damage may not satisfy applicable return requirements.
Specific eligibility will be determined by the Return & Refund Policy and applicable law.
23. CUSTOMER ACCOUNTS
If customer account functionality is available, you are responsible for maintaining the confidentiality and security of your login credentials.
You should notify us if you suspect unauthorized account activity.
We may temporarily restrict access where reasonably necessary to protect an account, investigate misuse, or address security concerns.
24. PRIVACY
Our handling of personal information is governed by our Privacy Policy and applicable privacy requirements.
The Privacy Policy explains how customer and visitor information may be collected, used, retained, disclosed, and protected.
Please review that policy together with these Terms.
25. WEBSITE CONTENT OWNERSHIP
Our website may include photographs, written content, graphics, logos, product presentations, branding, trademarks, layouts, and other protected materials.
Such materials may be owned by Urban Aura, licensed to us, or owned by another applicable rights holder.
Accessing our store does not transfer ownership of this intellectual property to you.
26. RESTRICTIONS ON CONTENT USE
You may access website content for ordinary personal shopping and informational purposes.
Unless permitted by law or authorized by the applicable rights holder, you may not:
Reproduce protected content;
Republish website materials;
Commercially distribute content;
Modify protected works;
Sell or license website materials; or
Use our branding for unauthorized commercial purposes.
27. CUSTOMER REVIEWS AND SUBMISSIONS
Where available, customers may submit reviews, photographs, comments, recommendations, or other content.
You are responsible for ensuring that you have the right to provide anything you submit.
Customer content must not knowingly:
Infringe another person's intellectual property;
Unlawfully disclose private information;
Contain malicious software;
Include fraudulent or deceptive claims;
Contain unlawful threats or harassment; or
Otherwise violate applicable law.
We may moderate or remove submissions when reasonably necessary.
28. THIRD-PARTY SERVICES
Our online store may rely on independent companies for services such as payment processing, website technology, analytics, communications, fulfillment, and shipping.
Such providers may maintain their own terms and privacy practices.
To the extent permitted by applicable law, Urban Aura is not responsible for independent third-party conduct outside our reasonable control.
29. EXTERNAL LINKS
Our website may contain links to third-party websites or resources.
Providing a link does not necessarily mean that Urban Aura owns, controls, endorses, or guarantees the external website.
Customers should independently review third-party terms, policies, and privacy practices before using external services.
30. PROHIBITED WEBSITE ACTIVITY
You may not use our services to:
Commit fraud or unlawful acts;
Attempt unauthorized access to systems or accounts;
Circumvent security protections;
Introduce viruses, malware, or harmful code;
Deliberately interfere with website performance;
Unlawfully collect personal information;
Violate intellectual property rights;
Impersonate another person for deceptive purposes;
Submit intentionally false transaction information;
Send malicious or unauthorized communications; or
Assist another person in prohibited conduct.
We may restrict or terminate access if a material violation is identified.
31. WEBSITE AVAILABILITY
Urban Aura aims to maintain reliable access to its online store but does not guarantee uninterrupted operation.
Access may occasionally be affected by maintenance, upgrades, software issues, cybersecurity measures, network interruptions, or third-party service failures.
We may temporarily modify or suspend website functionality when reasonably necessary.
32. CHANGES TO PRODUCTS AND SERVICES
Our merchandise, collections, website features, and services may evolve over time.
We may introduce, modify, replace, or discontinue products or functionality.
The availability of a particular item or website feature at one time does not guarantee continued availability.
33. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and online services are provided on an “as available” basis.
We do not guarantee that every feature will operate continuously, securely, or without technical errors.
Products may also be subject to separate manufacturer or supplier warranties where applicable.
Nothing in these Terms excludes statutory warranties, consumer guarantees, or protections that cannot legally be excluded.
34. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Urban Aura will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of our website or online services where such liability may lawfully be limited.
Any limitation applies only to the extent permitted by law.
Nothing in these Terms restricts liability or consumer remedies that cannot legally be limited.
35. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Urban Aura against reasonable third-party claims, losses, liabilities, damages, and expenses arising from your unlawful use of our services, material violation of these Terms, or infringement of another person's legal rights.
This provision does not require you to assume responsibility for matters for which applicable law requires Urban Aura to remain responsible.
36. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed only to the extent required.
The remaining provisions will continue in effect.
37. TERMINATION OF USE
You may discontinue use of our online store at any time.
We may suspend or terminate access when reasonably necessary because of fraud, unlawful conduct, material misuse, significant security concerns, or violations of these Terms.
Rights and obligations intended to survive termination will continue to apply to the extent permitted by law.
38. RELATED STORE POLICIES
These Terms should be read together with our applicable:
Privacy Policy
Shipping Policy
Return & Refund Policy
Those policies may contain more specific conditions relating to the subjects they address.
39. ENTIRE AGREEMENT
These Terms and the applicable policies incorporated into them constitute the agreement governing your use of Urban Aura and purchases completed through our online store.
Our failure to enforce a provision on one occasion does not automatically waive our right to enforce that provision in the future.
40. GOVERNING LAW
These Terms are governed by applicable laws of the United States and, where applicable, the laws of the Commonwealth of Pennsylvania.
Nothing in this section is intended to waive, reduce, or eliminate mandatory consumer protections or remedies available under applicable law.
41. CHANGES TO THESE TERMS
We may revise these Terms periodically to reflect changes in our merchandise, business operations, website functionality, technology, policies, or applicable legal requirements.
The revised version may be published through our website with an updated effective date.
Where applicable law requires notice or consent for a material change, we will comply with those requirements.
42. CONTACT URBAN AURA
If you have questions regarding these Terms of Service, your order, our products, or your use of the Urban Aura online store, please contact us using the details below.
Shop Name: Urban Aura
Address: 516 Galileo Drive, Rostraver Township, PA 15012, United States
Phone: +1 412-973-6626
Email: NatalieUrban1990@threadurbanmadison.com